privacy

Canberra Skin Cancer Clinic is committed to ensuring your personal information is professionally managed in line with the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and share your personal information (including health information) within our practice, and under what circumstances it may be disclosed to third parties.

What Personal Information We Collect and Why

When you register as a patient, our doctors and clinical support team must collect personal information to provide safe and high-quality skin cancer care. We also use this information for directly related business activities such as billing, payments, accreditation, audits, quality improvement and standard practice operations.

We may collect and hold information such as:

• Full name, residential address, contact details, date of birth
• Information about your skin health, medical history, surgical history, pathology results, allergies, medications, biopsies, family history and known risk factors (e.g. sun exposure)
• Medicare or DVA details for identification and claiming
• Private health fund details (if applicable)
• Clinical images of skin lesions (photographs) for monitoring and comparison
• Emergency contact information

Only authorised staff who require access to provide care or manage your records will be able to view your information. All staff have signed confidentiality agreements.

How We Collect Your Personal Information

We may collect personal information:

• Directly from you, in-person, over the phone, via email, SMS, through our website, online or paper forms
• When you make your first appointment and complete our registration process
• From a guardian or a legally authorised representative when required
• From other healthcare providers such as GPs, dermatologists, specialists, pathology labs, imaging centres, hospitals and community health services
• From Medicare, DVA, private health funds or other third-party service providers involved in your care

Who We Share Your Personal Information With and When

We may share personal information with:

• Other healthcare providers involved in your treatment
• Third-party service providers working with our practice (e.g. IT systems, secure messaging, accreditation, pathology services)
• Government authorities or regulatory bodies, if legally required (e.g. mandatory disease notifications)
• Courts, tribunals or law enforcement agencies, when authorised by law
• When necessary to reduce or prevent a serious threat to your life, health or public safety

We may use secure digital systems such as My Health Record or other eHealth services as appropriate to your care.

We do not use your information for direct marketing without your clear consent, and you can opt out at any time.

We will not share your personal information outside Australia unless permitted by law and with your consent.

How We Store and Protect Your Personal Information

Your personal information may be stored as:

• Electronic medical records
• Scanned documents
• Photographs and imaging
• Paper files

Our security measures include:

• Encrypted and password-protected electronic systems
• Locked and restricted access storage for physical documents
• Confidentiality agreements signed by all staff and contractors
• Regular security updates and restricted user permissions

We maintain all records in accordance with legal and professional retention requirements.

Accessing and Correcting Your Personal Information

We take reasonable steps to ensure your information is accurate and up to date.

You have the right to request access to, or correction of, your personal information. Requests must be made in writing to:

Email: reception@greenwaymedicalcentre.com.au
Address: Unit 6/175 Anketell St, Greenway ACT 2900
Phone: (02) 6100 9956

We will respond within 30 days. While we don’t charge for handling requests, fees for photocopying or administration may apply.

Complaints About Privacy

If you have concerns or believe there has been a breach of your privacy, please get in touch with our Practice Manager in writing via:

Email: reception@greenwaymedicalcentre.com.au

Provide details and any relevant information. We will investigate and respond within 30 days.

If you’re not satisfied with the outcome, you may complain to the Office of the Australian Information Commissioner (OAIC).

Privacy and Our Website

Our website only collects personal information you provide for appointment bookings or enquiries.
Cookies and tracking tools may operate only with your consent via our cookie notice. If you decline, no tracking data will be collected.

Dealing With Us Anonymously

You may remain anonymous or use a pseudonym when interacting with us unless it is impractical to do so (such as when medical services or legal identification are required).

Policy Review

We regularly review this Privacy Policy to ensure it remains up to date with relevant legislation, technological advancements, and clinic operations. Any changes will be published on our website and in our clinic.